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Email etiquette

February 14, 2012 43002 No of hits
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Email etiquette

E-mail has revolutionized communication in our businesses and personal lives. But there is a

learning curve before one is able to master the subtleties of the medium and use it to best effect.

Many people have not mastered that curve. Here are some tips for using e-mail in a way that will

keep you out of trouble and that others will appreciate - e-mail etiquette, in other words:

Re-read it before you hit Send. This is the number one rule of e-mail etiquette. Look for and correct

spelling and grammatical errors. Try to tighten it up and improve your wording or writing style. And

reconsider the tone of what you have written - think about how the recipient might perceive it, so

as to avoid giving offense.

Be concise but clear. Einstein wrote "Things should be as simple as possible, but no simpler."

Enough said.

Use a meaningful subject in the subject line. This helps recipients organize their e-mails and quickly

find one that they wish to come back to.

Use greetings and closings. You wouldn't walk up to a colleague you hadn't seen in a while and start

talking about business without saying hello. You wouldn't send a letter without a salutation and

closing signature. It is not polite in e-mails either, except in very informal situations, or in

subsequent replies in an ongoing thread.

Don't overuse Reply-to-All. It is annoying to be repeatedly interrupted by a string of e-mails

between two people which don't concern you. Think about who has a need to know before you

decide who to copy on an e-mail.

Don't put anything in an e-mail that you wouldn't want the world to see. It is easy to forward an e

mail to dozens of people, who might in turn do the same. Forwarding sensitive e-mails is often done

inadvertently by people who forget the content of that long chain of messages that gets attached to

every subsequent message. Pick up the phone or talk in person when you have something to say

that you want kept private.

Tags:   Email etiquette   E-mail   Etiquette   Subject   Recipient  

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E-mail has revolutionized communication in our businesses and personal lives. But there is a

learning curve before one is able to master the subtleties of the medium and use it to best effect.

Many people have not mastered that curve. Here are some tips for using e-mail...

By: Richard Martine Created 74 months ago

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